Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags or labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that opened glow sand packages cannot be returned or refunded. For quality control reasons, we can only accept returns where the glow sand package is unopened and in its original condition. This applies to Aura Glow Sand purchased separately, as well as any Aura Zen Gardens set where the included glow sand package has been opened. 

To start a return, you can contact us using our contact form. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method. The original shipping cost is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.